Shipping policy

Order Processing & Shipping Time

· Orders are processed within 1-5 business days (excluding weekends and holidays).

· Custom-made products and items requiring special handling, such as rare crystal products, may require additional processing time.

· Once shipped, delivery times vary based on your location:

· Standard Delivery: 2-14 business days (depending on the destination and customs clearance).

Shipping Rates & Methods

· We offer standard and express shipping options at checkout.

· Shipping costs are calculated based on the destination and package weight.

· Free shipping may be available for certain orders or promotions—please check our website for details.

Customs, Duties & Taxes

· For international orders, customs duties, taxes, and import fees may apply and are the responsibility of the buyer. These charges are determined by your country’s customs policies.

· In some cases, we may cover customs duties and import taxes for select products or promotions to ensure a smoother delivery experience.

· We are not responsible for delays due to customs clearance.

Lost or Stolen Packages

· Once the package is handed over to the shipping carrier, we are not responsible for lost or stolen shipments.

· If you experience any issues, please contact the carrier directly with your tracking number.

Address & Delivery Issues

· Please ensure that your shipping address is correct at checkout.

· We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

· If a package is returned due to an incorrect address, the customer will be responsible for reshipping fees.

Shipping Damage & Claims

· If your order arrives damaged, please inspect it immediately and contact us within 24 hours with photos of the damage.

· Our return and exchange policy for damaged items is 14 days from the date of delivery.

For any shipping-related questions, please contact us at liyingping188@gmail.com